Salesforce is a CRM (customer management system) and a web service used all over the world.
Although it is a web service, it has a certain degree of customizability, and many companies use it for purposes other than sales.
And Salesforce has "quick text".
"Quick text" is a function that assists character input, and it is a function that allows you to select and input a fixed phrase that has been registered in advance.
It's a simple and convenient feature because you don't have to enter the same text over and over again.
But if you create a quick text without any settings, only you can use it.
In order for other people to use it, it is necessary to put the quick text in a shared folder, but even if you create a new one in the shared folder, Quicktext cannot be created in a shared folder.
Why is the shared folder not reflected?
So this time, I will introduce "Why can't we save quick text in Salesforce shared folder ?".
