How to solve black screen camera issue on Scan to Salesforce

When I tried to take a business card with Scan to Salesforce, the screen turned black...

Salesforce is a CRM (customer relationship management system) and web service used all over the world.

Although it is a SaaS service, it can be customized to a certain extent, so many companies use it for purposes other than sales.

Salesforce has an app called "Scan to Salesforce" that allows you to create lead data from business cards.

However, when I use "Scan to Salesforce" to take a picture of a business card, the screen goes black and I can't take a picture of the business card.

How can I avoid the black screen issue?

Therefore, this time, I will introduce about "How to solve black screen camera issue on Scan to Salesforce".

Author

Mid-carieer engineer (AI, system). Good at Python and SQL.

How to solve black screen camera issue on Scan to Salesforce

Countermeasures that the camera screen of business card shooting becomes black with Scan to Salesforce.

Restart your phone.

You can check by restarting the app first.

However, if the screen is completely black and the app cannot be operated at all, it is beyond the scope of the app.

It could also be a camera permissions issue, but you're probably allowing camera access when the app first launches.

If so, reboot your smartphone.

When this phenomenon happened around me, I was able to fix it by restarting my smartphone.

I'm not sure, but after restarting my smartphone, I was able to take a picture of my business card with Scan to Salesforce...

やはり再起動・・・！！
再起動は全てを解決する・・・！！

— からさん⭐つぶやきGPT (@karasan_itips) June 24, 2023

There are other Salesforce-related articles as well, if you're interested, check them out.

Also, if you have some basic knowledge before using Salesforce, you may be less likely to get stuck in trouble.