How do I display quick text set in Salesforce on a mobile app?
Salesforce is a CRM (customer relationship management system) and web service used all over the world.
Although it is a SaaS service, it can be customized to a certain extent, so many companies use it for purposes other than sales.
One of Salesforce's features is "quick text".
"Quick text" is a function that assists character input, and it is a function that allows you to select and input a fixed phrase that has been registered in advance.
It's a simple and convenient feature because you don't have to enter the same text over and over again.
It's such a useful quick text.
But it doesn't appear when we try to use it in Salesforce mobile app.
We want to use quick text, but the quick text selection screen does not appear.
Why is the quick text not displayed ?
Is there a way to use quick text in the Salesforce mobile app?
So this time, I will explain about "Why can't we use quick text in Salesforce mobile app?".
Why can't we use quick text in Salesforce mobile app?
The reason why we can't use quick text in the Salesforce mobile app is because the mobile app doesn't support quick text.
Quick text doesn't work in the Salesforce mobile app.
It does not mean "quick text requires configuration in the mobile app".
Salesforce users say that they want Quick Text to be available in the mobile app, but it's not implemented.
For example, the 2019 question is like below.
Q:
Quick Text does not appear to be available for referencing in the Salesforce mobile app. Has anyone been able to access in mobile?A:
Quick Text in Salesforce Mobile App | Salesforce Trailblazer Community
Quick text is not available for the salesforce mobile app at the movement and its only available for the Salesforce classic and Lightning Experience while using Windows & Mac.
A similar question was asked in the 2020.
Q:
It is possible to add quick text feature on Salesforce Mobile App. It working fine Classic and Lightning.A:
Add quick text feature on Salesforce Mobile App – Salesforce Developer Community
No, it's not possible.
The feature you are requesting is still in Idea Face, https://trailblazer.salesforce.com/ideaView?id=0873A000000ECTHQA4
Please Vote for the above Idea, So that it will be implemented in future releases.
On the Ideas page, there are requests for using Quick Text in mobile apps in 2022.
My users are asking for this in the mobile app.
Make Quick Text available in Salesforce Mobile App | IdeaExchange
Salesforce: Why wouldn't this be included in the mobile app?
According to these page, we should think "Quick text doesn't work in the Salesforce mobile app".
This is "not possible" thing in Salesforce.
I couldn't find information well when I searched in Japanese.
But I was able to find the information by searching in English.
