Salesforce is a CRM (customer relationship management system) and web service used all over the world.
Although it is a SaaS service, it can be customized to a certain extent, so many companies use it for purposes other than sales.
One of Salesforce's features is "quick text".
"Quick text" is a function that assists character input, and it is a function that allows you to select and input a fixed phrase that has been registered in advance.
It's a simple and convenient feature because you don't have to enter the same text over and over again.
It's such a useful quick text, but It doesn't appear when we try to use it in the Salesforce mobile app.
We want to use quick text, but the quick text selection screen does not appear.
Why is the quicktext not showing up?
Is there a way to use quick text in the Salesforce mobile app?
So this time, I will explain about "Why can't we use quick text in the Salesforce mobile app?".
Why can't we use quick text in the Salesforce mobile app?
The reason I can't use quick text in the Salesforce mobile app is because the mobile app doesn't support quick text.
Quick text doesn't work in the Salesforce mobile app, not "quick text requires configuration in the mobile app".
I think this is because I've heard from users that they want Quick Text to be available in the mobile app, but it's not implemented.
For example, the 2019 question is like below.
Quick Text does not appear to be available for referencing in the Salesforce mobile app. Has anyone been able to access in mobile?
Quick text is not available for the salesforce mobile app at the movement and its only available for the Salesforce classic and Lightning Experience while using Windows & Mac.
A similar question was asked in the 2020 question.
It is possible to Add quick text feature on Salesforce Mobile App. It working fine Classic and Lightning.
No, it's not possible.
The feature you are requesting is still in Idea Face, https://trailblazer.salesforce.com/ideaView?id=0873A000000ECTHQA4
Please Vote for the above Idea, So that it will be implemented in future releases.
On the Ideas page, there are requests for using Quick Text in mobile apps in 2022.
My users are asking for this in the mobile app.
Salesforce: Why wouldn't this be included in the mobile app?
With that much written down, you'd be better off thinking "Quick text doesn't work in the Salesforce mobile app".
There are other Salesforce-related articles as well, if you're interested, check them out.